Triodos Bank
Triodos Bank is an extraordinary bank, and one of the most sustainable banks in the world. Based on the belief that money has the power to change, over 700,000 customers have already joined Triodos Bank's positive movement. We give Triodos the insights they need to continue building deep-rooted customer relationships.
Neuro research
Triodos Bank was one of the first customers for Forum Research, as far as our neuro research techniques are concerned. We measure how customers experience contact with the bank. Using artificial intelligence, we extract and interpret from the customer feedback the dominant emotions and the (un)fulfilled customer needs that determine the creation of those emotions. We do this on a continuous basis.
"Forum provides insight into what customers experience when interacting with a customer service representative. It conveys more than just a number; it goes beyond transactions and provides insight into the relationship with our customers. Insights which enable us to continue improving and fulfil our mission within customer contact."
