Triodos Bank – Building Meaningful Customer Relationships
Triodos Bank, one of the most sustainable banks in the world, is committed to creating positive impact by investing in sustainable initiatives. Forum assists Triodos Bank by conducting continuous customer experience research, utilizing advanced analysis techniques to collect and understand customer feedback.
A Sustainable and Meaningful Customer Relationship
Using artificial intelligence, the key emotions of customers are identified, along with the factors that influence these emotions. This enables Triodos to gain valuable insights into how customers perceive their interactions with the bank.
This information is used to strengthen customer relationships and continuously optimize services. Thanks to this approach, Triodos Bank can deepen its connection with its conscious, sustainable customers while staying true to its mission of using money for positive change. Forum helps Triodos Bank build strong, meaningful customer relationships.
"Forum provides insight into what customers experience when interacting with a customer service representative. That means more than just a number, it transcends a transaction and gives insight into our relationship with customers. This insight allows us to further develop and fulfill our mission within customer contact—I meet with both heart and mind."
