Avéro Achmea: Open Listening Strengthens Collaboration
Avéro Achmea aims to build strong, sustainable relationships with intermediaries, believing in the Value of Advice. Good advice provides entrepreneurs with crucial support in risk management and strategic decisions. Avéro Achmea's ambition is to help intermediaries succeed by addressing both their functional and emotional needs, thereby enhancing their distinctiveness in the market.
Open Listening to Needs and Expectations
Forum supports Avéro Achmea in this ambition through open interviews with intermediaries. This enables Avéro Achmea to not only listen to intermediaries' experiences but also understand their feelings and emotions. These insights have led to improvements in services and a stronger bond with intermediaries. In 2024, Avéro Achmea will be ranked in the top 10 of the best service providers in the Insurance sector for the first time.
“This step allows Avéro Achmea to move forward once again. We do this together with Forum in a positive collaboration, where they think openly and proactively, providing thorough reports, excellent tools, and expert knowledge.”
