Behind every case lies something that was initially unseen. In these cases, you’ll read how the challenge began, what was happening beneath the surface, and how we uncovered it together. And above all: how listening helped to start movement.
Employees
The power of listening
Healthcare is under pressure. At Envida, they feel it every day. As a large care organization in South Limburg, they face a twofold challenge: a growing demand for care and a declining number of employees. Together with Envida, we’re exploring how to create movement in such a context nonetheless. How do you ensure that employees feel heard, stay engaged, and develop, precisely when the pressure increases?
For more than 15 years, we’ve had the privilege of supporting De Keukenvernieuwers in their growth ambition. A wonderful company, specialized in renovating kitchens. They do this with a modest number of employees and around 50 independent and highly enterprising kitchen renovators.
This is how DELA is reshaping farewell: a different perspective on death.
Saying goodbye affects us all. Yet many funeral venues were designed around protection and enclosure. DELA recognised that this need is changing. Where walls once offered a sense of safety, there is now a growing desire for light, space and connection. In renovating its crematoria, DELA wanted to make this truly felt by the guests.
Why employees stay with Nummereen and even come back
Genuinely investing in a positive workplace for employees. That is what Nummereen set out to achieve. Not just understanding how employees experience their work, but above all what brings fulfilment in the job? What demands a lot from people? And how do you create a work environment where employees feel at home, want to stay, and even return? Through an employee study that made space for real stories, Nummereen deliberately invested in insight as a foundation for job satisfaction, connection and employer attractiveness.
Everyone knows Albelli. Photo books filled with memories, emotions and stories. But the market changed rapidly. Where Albelli was once the obvious first choice, more and more providers with similar products entered the scene. Price fighters, drugstores and department stores all promised quality too. The photo book became a commodity. Albelli wanted to know: how do we still differentiate, and how can we make that tangible again for customers?
How the City of Breda created a broadly supported Vision for Public Space 2040
To develop a vision for Breda’s public space in 2040, the City of Breda chose a different approach. Instead of starting from existing policies, systems, and data, the process began with everyday life and the real needs of residents. Because when you understand what truly matters to people, you make choices that last.
How Antares truly put residents at the heart of its policy
Antares has its property portfolio well managed. But something was still missing. “Sometimes residents’ stories end up on my desk and I find myself thinking: how could it be that we didn’t know this sooner?” says the Housing Manager. Numbers tell a lot, but not everything. How do you truly get behind the front door, where everyday life unfolds? And how do you use that insight to shape policy that really makes a difference?
“We were taken along in your expertise in uncovering drivers and barriers. It was reassuring to see that the research results confirmed the gut feelings and assumptions we already had now backed by solid research.”
Anonymous
Bewonersonderzoek
“Forum listens carefully to our needs and provides valuable input based on their own background and expertise. They give us meaningful insights into our residents and their living experience.”
ProRail
Klantonderzoek
“Forum helped us gain a much deeper understanding of our customers’ needs.”
Anonymous
Klantonderzoek
"The results are a first step for us toward focusing more on the emotional side of the brand, so we're at the beginning of an interesting journey!"
ZorgDomein
Klantonderzoek
“A different way of doing research, not the standard approach. A strong focus on emotion, with great results. True partners who actively think along on content, format and optimisation.”
Woonbedrijf
Bewonersonderzoek
“Learning together about what experience research can mean for our residents. There are many opportunities. It brings energy and helps us move forward. It opens up a whole new world of possibilities.”
ProRail
Klantonderzoek
“Valuable research, supported by professional and friendly guidance. It delivers insights I wouldn’t have gained otherwise.”
Dela
Klantonderzoek
“Forum truly thinks along with you and understands what you want as a client. Their approach is accessible, professional and insightful. They bring the true guest experience to light.”
Innovam
Medewerkersonderzoek
"The collaboration was very pleasant. Agreements were honored and actions were followed up quickly."
Anonymous
Klantonderzoek
“The foundation is collaboration, which makes it feel more like a strategic partner than an external party. A knowledgeable team with a strong research methodology.”
Charlotte van Beuningen
Bewonersonderzoek
“A very pleasant collaboration. Always willing to think along and lend a helping hand.”
Cazas Wonen
Klantonderzoek
“A human, professional approach across all levels of the organisation, from the core team to senior leadership And, of course, the content itself delivered tremendous value.”
Zorgdomein
Klantonderzoek
“A great collaboration. Always there to help.”
Antares
Bewonersonderzoek
“The stories empowered us, helping us define our direction and substantiate our decisions.”
ProRail
Klantonderzoek
“Working together always feels relaxed. Everything runs on time and they actively think along. As a result, we often move smoothly through the process and into starting a new study.”
Municipality of Breda
Bewonersonderzoek
“I really enjoy working with Forum. The research helped us move forward in developing our vision for public space. The reports were very clear, visually strong and easy to read. The communication throughout the process was very pleasant.”
Envida
Medewerkersonderzoek
"We asked employees to share their experiences and emotions through photos, and that gave us much deeper insights than the standard questionnaires could ever provide."
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