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Employees

The power of listening

Healthcare is under pressure. At Envida, they feel it every day. As a large care organization in South Limburg, they face a twofold challenge: a growing demand for care and a declining number of employees. Together with Envida, we’re exploring how to create movement in such a context nonetheless. How do you ensure that employees feel heard, stay engaged, and develop, precisely when the pressure increases?

The process

The process

How is Envida working toward a future-proof care organization?
The grounding of figures and benchmarks

How do you break patterns in a sector that’s used to holding on to the way things have always been done?

In healthcare, much is built on routines that have worked for years. That provides stability, but it also makes it difficult to allow new ways of thinking and working.

“Many people in the care sector hold on to how we’ve always done things.”

Measurements were taken, there were scores and reports. But that didn’t automatically mean anything changed. The challenge, therefore, wasn’t a lack of insights, but breaking patterns.

What did we uncover?

The breakthrough lay in a different way of listening. Instead of standard questionnaires, Envida entered into conversations with employees about moments that genuinely make an impression. Stories from practice. Experiences that resonate.

“We asked employees to share their experiences and emotions through photos, and that gave us much deeper insights than the standard questionnaires could ever provide.”

This way of listening creates a different picture. More human. More confronting, too. Not just which themes are at play, but why. And therefore also: where you, as an organization, genuinely have something to do.

What did it set in motion?

The greatest impact lies in leadership. Not in plans or models, but in daily contact. Team leaders make the difference in whether employees truly feel heard.

“Good leaders ensure that employees feel heard and that there’s room for personal growth.”

What changes? Conversations become different. More concrete. More honest. Closer to practice. Leaders steer less by figures and more by what’s genuinely going on. Employees feel taken more seriously and speak up more often.

Step by step, a culture emerges in which learning and improving become more natural. With a clear goal: an organization where people enjoy working and therefore deliver better care.

Building a work environment that inspires and connects

The Power of Employee Experience

This whitepaper shows how we help you gain insight into the underlying drivers, where employee behaviour is largely shaped.
Drivers
Needs
Emotional experience
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"We asked employees to share their experiences and emotions through photos, and that gave us much deeper insights than the standard questionnaires could ever provide."
Envida
Medewerkersonderzoek

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