{"id":2864,"date":"2025-12-17T11:26:34","date_gmt":"2025-12-17T09:26:34","guid":{"rendered":"https:\/\/forumresearch.nl\/niet-gecategoriseerd\/does-your-organization-prioritize-the-customer-or-the-kpi\/"},"modified":"2026-03-04T14:59:49","modified_gmt":"2026-03-04T12:59:49","slug":"the-customer-or-the-kpi","status":"publish","type":"post","link":"https:\/\/forumresearch.nl\/en\/knowledge-base\/the-customer-or-the-kpi\/","title":{"rendered":"Is the customer at the heart of your organisation or the KPI?"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Many organizations claim that the customer is at the heart of what they do. You see it everywhere. In strategies, in annual plans, and on dashboards. Customer-centric working has now become the norm. And yet, in conversations with organizations, we notice that progress often stalls. The intention is there. The energy is too. But the next step fails to materialize.<\/p>\n","protected":false},"author":1,"featured_media":2865,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false},"categories":[24],"tags":[],"class_list":["post-2864","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","doelgroep-klanten"],"acf":[],"_links":{"self":[{"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/posts\/2864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/comments?post=2864"}],"version-history":[{"count":2,"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/posts\/2864\/revisions"}],"predecessor-version":[{"id":2960,"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/posts\/2864\/revisions\/2960"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/media\/2865"}],"wp:attachment":[{"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/media?parent=2864"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/categories?post=2864"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/forumresearch.nl\/en\/wp-json\/wp\/v2\/tags?post=2864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}